Privacy policy

Last updated: September 13, 2026

Vivid Relic is operated by Audae Limited, New Zealand.

We may collect personal information when you browse the website, make an enquiry or place an order, including your name, contact details, billing and shipping information, order history, By Request enquiry information, communication preferences and relevant device or analytics information.

We do not directly store payment-card details. Online payments are processed securely by Shopify and its approved payment providers.

We use personal information to fulfil orders, provide customer service, respond to enquiries, manage By Request requests, prevent fraud, maintain website security, comply with accounting and legal obligations, send communications where you have subscribed or where legally permitted, and improve our website and services.

We do not sell your personal information.

Where necessary, information may be provided to Shopify, payment processors, DHL and other delivery providers, technology and hosting providers, analytics or marketing services where enabled, and professional advisers.

Some service providers may process information outside New Zealand. We use reputable providers that maintain appropriate privacy and security standards.

This website uses cookies and similar technologies for essential store functionality, preferences and analytics. Browser settings can be used to restrict cookies, although doing so may affect some website functions.

We retain personal information only for as long as reasonably required for the purposes for which it was collected and to meet applicable legal, tax and accounting requirements.

You may contact us to request access to or correction of personal information we hold about you, or to unsubscribe from marketing communications.

Questions or privacy requests can be sent to hello@vividrelic.com.