TERMS OF SERVICE

Last updated: September 13, 2026

These Terms govern use of the Vivid Relic website and purchases or enquiries made through it.

Vivid Relic is operated by Audae Limited, New Zealand.

1. Handmade, Limited and One-of-One Works

Vivid Relic offers one-of-one, limited and handmade works.

Where an Available one-of-one piece is offered for direct purchase, the individual piece shown on its product page is the piece being offered unless expressly stated otherwise.

Natural materials and handmade processes may produce individual differences in grain, colour, stone, paint, texture, finish and surface character. These characteristics form part of the work and are not necessarily defects.

For By Request pieces sourced or produced after enquiry, the supplied work may differ in minor details from reference imagery.

Styled photographs may include other objects or jewellery for context. Unless expressly stated otherwise, a purchase includes only the piece identified by the product title and description.

2. Available

Pieces marked Available may be purchased directly through the website, subject to stock remaining available and successful order acceptance.

3. By Request

Selected pieces are offered By Request rather than through immediate checkout.

An enquiry does not itself create a sale or reserve a piece.

Price, availability and estimated lead time are confirmed before purchase.

Once sourcing or production is confirmed, a By Request piece cannot normally be cancelled or returned for change of mind.

This does not limit mandatory rights relating to faults or goods that are materially not as described.

4. Collected

Pieces marked Collected are displayed as a record of past works and are not available for purchase or reservation through the website.

5. Pricing

Prices are displayed in the currency presented for the customer's market.

Market pricing may use fixed pricing or currency conversion through Shopify Markets.

Applicable shipping costs, taxes, duties or other charges are displayed or applied where configured and required.

6. International Orders

International orders may be subject to customs duties, import taxes, clearance fees or other government charges.

Some charges may be collected at checkout. Where they are not collected and Vivid Relic has not expressly confirmed duties-paid delivery, they remain payable by the recipient to the extent permitted by law.

7. Order Acceptance

Vivid Relic may reject or cancel an order where payment cannot be verified, fraud is reasonably suspected, fulfilment would breach applicable law or sanctions, or we are genuinely unable to supply the piece.

Where we cancel an order after payment has been received, the relevant payment will be refunded.

8. Delivery & Returns

Delivery is governed by our Shipping Policy and returns and refunds by our Refund Policy. Both form part of these Terms.

Shipping times are estimates and may be affected by circumstances outside our control.

9. Product Care — Chromatic Relics

Chromatic Relics combine hand-carved wood and .925 sterling silver.

Keep pieces dry. Remove before swimming, showering or bathing. Avoid chlorine, salt water, perfume, cosmetics, oils and household chemicals.

Protect carved and painted surfaces from impact, scratching, bending or crushing and avoid prolonged exposure to strong direct sunlight, excessive heat or humidity.

Wipe gently with a clean, soft, dry cloth after wear.

Sterling silver components may be polished carefully with a soft silver cloth while avoiding aggressive rubbing against painted or wooden surfaces.

Do not use silver dip, abrasive cleaners, solvents or ultrasonic cleaning on the complete piece.

Store pieces separately in a dry, protected pouch or box.

10. Product Care — Flora María

Flora María works may incorporate .925 sterling silver, amber, pearls, gemstones and other natural materials.

Remove jewellery before swimming, showering or strenuous exercise.

Avoid chlorine, salt water, perfume, cosmetics and household chemicals.

Protect amber, pearls, gemstones and silverwork from impact and abrasion.

Wipe gently after wear using a clean, soft, dry cloth and store pieces separately in a dry pouch or box.

Do not use silver dip, harsh chemical cleaners or ultrasonic cleaning on amber, pearls, delicate stones or mixed-material works unless specifically confirmed safe.

11. Product Care — Mutable Objects

Mutable Objects are hand-carved and hand-painted wooden objects.

Keep them dry and away from prolonged direct sunlight, excessive heat and humidity.

Handle carefully and avoid pressure on projecting elements such as ears, horns, tails or limbs.

Dust gently with a clean, soft, dry cloth.

Do not use water, solvents, abrasive cleaners or household chemicals.

12. Damage & Misuse

Normal wear, silver tarnish, accidental impact, crushing, bending, misuse, improper storage, chemical exposure, unauthorised alteration or repair, and damage resulting from failure to follow reasonable care instructions are not manufacturing defects to the extent permitted by law.

Nothing in these Terms overrides mandatory consumer rights.

13. Repairs

Vivid Relic may be able to coordinate repairs outside mandatory consumer remedies.

Repairs are assessed individually, may involve the original maker, may attract a charge and may not always be possible for one-of-one or limited works.

14. Intellectual Property

Website content, including photography, product descriptions, designs and branding, belongs to Vivid Relic, Audae Limited, the represented artist or maker, or is used under appropriate licence.

It may not be reproduced or distributed without permission.

15. Website Information

We take reasonable care to maintain accurate website information but cannot guarantee that the website will always be uninterrupted or entirely free of technical, typographical, inventory or pricing errors.

Where an obvious website error affects an order, we will address it fairly and in accordance with applicable law.

16. Liability

To the maximum extent permitted by law, liability arising from use of this website or purchases through it is limited in accordance with applicable law.

Nothing in these Terms excludes liability or consumer protections that cannot legally be excluded.

17. Privacy

Our handling of personal information is governed by our Privacy Policy.

18. Governing Law

These Terms are governed by the laws of New Zealand and disputes are subject to the non-exclusive jurisdiction of the New Zealand courts, without removing any mandatory consumer rights applicable in a customer's country of residence.

Contact

Questions can be sent to hello@vividrelic.com.